Join Our Team as a Customer Support Specialist

Job Description:

Enjoy a flexible schedule and work from home or from our San Diego office. Make an impact with a fast growing, award winning, tech startup!

We are hiring a friendly customer support specialist to communicate with our customers and help solve problems. The ideal candidate will have a friendly demeanor and have 2+ years of customer service experience with a strong desire to help people. You will need to be tech savvy.  Access to a quiet work environment, a smartphone, and a computer with reliable internet access is required. If you are empathetic and enjoy working with people you should apply now. We are looking for someone who can work full-time. Shifts may include nights and weekends.

Responsibilities:

  • Provide our customers with answers to questions and  solutions to meet their needs
  • Receive customer requests via phone, text, chat, and email
  • Maintain customer and delivery professional satisfaction
  • Report technical issues to the engineering team
  • Report customer feedback to management team
  • Collaborate with other GoShare staff members

Required Experience:

  • Associate’s degree or above preferred, but not mandatory
  • 1-2 years of experience in customer service preferred, but not mandatory

Skills/Qualifications:

  • Excellent customer service and communication skills
  • Friendly
  • Ability to handle and prioritize multiple tasks
  • Comfortable with smartphone apps and web-based applications
  • Attention to quality and detail
  • Bilingual a plus

Hours: Full Time, Flexible Scheduling

Pay: Hourly

Preferred Locations: California; Michigan; Oklahoma; Massachusetts; Texas; Florida; North Carolina; Colorado. Other locations considered on a per candidate basis, must be US-based. No relocation assistance provided. Must be authorized to work in the US.

Date Posted: 5/22/19

Keyword: Customer Service, Customer Success, Customer Support

Company: GoShare, 101 W Broadway, San Diego CA 92101

Apply Now