Job Description:

We are hiring a customer support specialist to communicate with our customers & delivery professionals to solve minor problems. The ideal candidate will have 2+ years of customer service experience and a strong desire to help people. You will need to be somewhat tech savvy and have access to a quiet work environment, a smartphone, and a computer with reliable internet access. If you love helping people solve problems and have thick skin please apply. We are looking for someone who can work part time. Shifts may include nights and weekends.

Responsibilities:

  • Provide our customers with solutions to meet their needs
  • Receive customer requests via phone, text, chat and email
  • Maintain customer and delivery professional satisfaction
  • Report technical issues to engineering team
  • Work and communicate with other GoShare staff members

Required Experience:

  • Associate’s degree or above preferred, but not mandatory
  • 1-2 years of experience in customer service preferred, but not mandatory

Skills/Qualifications:

  • Excellent customer service and communication skills
  • Ability to handle and prioritize multiple tasks
  • Comfortable with smartphone applications and web-based applications
  • Attention to quality and detail
  • Bilingual a plus

Location: San Diego, CA; Michigan; Oklahoma

Date Posted: 2/21/2018

Keyword: Customer Service, Customer Success, Customer Support
From: GoShare

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