Job Description:

We are hiring a driver support specialist to communicate with our delivery professionals and help them get from sign up to activation as quickly as possible. The ideal candidate will have 2+ years of customer service experience and a strong desire to help people. Must be detail oriented. You will need to be somewhat tech savvy and have access to a quiet work environment, a smartphone, and a computer with reliable internet access. We are looking for someone who can work part time up to about 30 hours per week. Shifts may include nights and weekends.

Responsibilities:

  • Provide our delivery professionals with solutions to meet their needs
  • Help get drivers through the on-boarding process seamlessly
  • Communicate with delivery professionals via text, chat and email
  • Maintain delivery professional satisfaction
  • Report technical issues to engineering team
  • Work and communicate with other GoShare staff members

Required Experience:

  • Associate’s degree or above preferred, but not mandatory
  • 1-2 years of experience in customer service preferred, but not mandatory

Skills/Qualifications:

  • Excellent customer service and communication skills
  • Detail oriented
  • Ability to handle and prioritize multiple tasks
  • Comfortable with smartphone applications and web-based applications
  • Attention to quality and detail
  • Bilingual a plus

Location: San Diego, CA; Michigan; Oklahoma

Date Posted: 3/12/2018

Keyword: Customer Service, Customer Success, Customer Support, Driver Support
From: GoShare

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