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Why Does GoShare Require a Background Check?

Why Does GoShare Require a Background Check?


When truck and van owners discover GoShare, many are excited to start right away. So, it can be dismaying to find that you are unable to start on the platform until you have passed a vehicle inspection and background check. These steps may seem time-consuming and are frustrating to some future GoShare delivery pros that are eager to begin accepting projects right away. But, they are necessary to ensure a high quality of service and to help create a safer working environment for everyone.

Why does GoShare require a background check?

Background checks are required to ensure that delivery professionals on the GoShare platform have a safe driving record and no recent criminal history.

Customers that hire GoShare Delivery Professionals want to ensure that the individuals they are hiring have no history of violence, theft, or substance abuse while driving. After all, delivery professionals will be transporting their goods and even coming into their homes. While these questions are asked during the application process, it would be irresponsible to assume that every applicant is telling the truth.

How comprehensive is the background check? 

GoShare uses a third party service called Checkr to perform a comprehensive background check that validates the applicant's social security number and address history as well as looking through both national and local criminal and civil records, sex-offender registries, global watchlists, and driving records. These background checks are compliant with state and federal laws and are accredited by the National Association of Professional Background Screeners (NAPBS).

What could make me fail the background check? 

In order to pass the GoShare background check, you must be able to meet the standard below.

Criminal Record

  • No felonies or violent misdemeanors in the past 7 years

Driving Record

  • No driving-related convictions for hit-and-run, speeding 100+ mph, reckless driving, street racing, or speed contest.
  • No DUI, felony or other drug-related driving violation in the last seven years.
  • No violations in the past three years for driving on a suspended, revoked or invalid license or insurance.
  • No infractions or violations if ages 18 to 21 years of age. Must have at least 2 years of clean and unrestricted driving experience.
  • No more than three minor violations in the past three years including accidents, traffic light violations, speeding, or moving violations if between 21 and 23 years of age.

If you have one of these instances on your record, we suggest not moving forward with the background check or application.

How long does the background check take?

Every background check is unique to the individual, and so the time to complete them varies. In our experience, most background checks take less than 72 hours. However, if you have moved frequently and to many different locations, it may take a few extra days to obtain all your records for review. Applicants who live or have lived in California and Massachusettes may also experience longer than average turn arounds as the courts in these states generally take longer to respond to records requests.

Will I receive a copy of my background check?

Yes, you will receive a copy of your background check at the same time our team receives the results. Click on the example of a background check report below to visit Checkr and see a full-sized report example. This person is fictitious and the report is for demonstration purposes only.

Can I submit a previous background check?

If the background check is less than 3 months old, you may submit it to our team for review. If the background check meets our company standards, you will be allowed to waive GoShare’s background check. Not all companies do background checks to the standard that GoShare requires, and the team may request you move forward with a new background check if your existing report does not meet our requirements.

I believe there was an error on my report, what should I do?

If you believe there is an error on your report, please contact Chekr to alert them to this mistake. If they amend your report, we will be able to move forward with your application. Be prepared to specify what is inaccurate and send any supporting documentation you have. Federal law gives background screening companies 30 days to reinvestigate the information and correct the report if they have made a mistake. If the source of the incorrect data was not a mistake from Chekr but an error in the original records, you may need to file a dispute with the appropriate public agency.

I failed the check, but I don't think my past mistakes are an accurate reflection of my current self. Does GoShare make exceptions?

Unfortunately, we are not able to make exceptions.

Will GoShare reimburse me for my background check if I fail?

If you have challenges in your past that make you ineligible join the GoShare platform, please withdraw your application. You will not be reimbursed for a failed background check. GoShare will not allow individuals onto the platform if they have felonies, violent misdemeanors, DUIs, or DWIs in the past seven years. Applicants that are honest in their initial application should not have trouble passing this check.

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Ready to get started? Visit our Delivery Professional page to learn more about working GoShare and to start your application.

Still have questions? Check out our FAQ page or contact our customer service team.