FAQ’s For Customers

Q: What is GoShare?
A: GoShare connects truck and van owners with people and businesses who need help moving, hauling or delivering large items on demand. To learn more about becoming a GoShare delivery professional click here.

Q: I’m a Delivery Professional, where can I find answers to my questions?
A: Delivery Pro’s click here for help.

Q: Where is GoShare Available?
A: GoShare is currently available in DenverSan Diego, Los Angeles, Orange CountyNew JerseyAtlantaMiamiSan Bernardino, and Phoenix metros. To learn more about our locations click here.

Q: What kind of items can GoShare move?
A: GoShare can move most items that can fit in a standard pickup truck, large pickup truckcargo van, or box truck. Items such as furniture, mattresses, and big screen TVs are some of the most common items we move. Some of our delivery professionals also have trailers to move larger items. We can send one or two delivery professionals depending on how much help you need.

Q: Are there items GoShare cannot move?
A: GoShare cannot move people, pets, drugs, guns, weapons, hazardous materials, fine art or anything else that is illegal. We also cannot move extremely heavy and bulky items such as pianos, hot tubs, and full size refrigerators. To learn more about the services that GoShare offers click here.

Q: Can I ride in a GoShare vehicle with the driver?
A: No, you should not get in the vehicle with your GoShare driver.

Q: Will the driver help me load and unload my items into their vehicle?
A: Yes, your GoShare driver will help you load and unload your items. We can send two drivers if you need extra muscle.

Q: How much does GoShare cost?
A: GoShare’s pricing model is based on a fixed per minute rate. The rate is determined by the type of vehicle you select and the amount of helpers you need. The clock starts when the driver arrives at the pickup location and begins loading your item(s) into their vehicle. The clock stops when your item(s) have been safely delivered to the drop off location and the driver has finished unloading. Click here to get a price estimate now.

Q: How do I reschedule a delivery?
A: If a delivery professional has accepted your request you can call them through the app and ask them if they can reschedule. If they are unable to reschedule you can cancel the project and schedule a new one. Cancellation fees may apply. You can also contact our customer support team for additional help and we may be able to find another delivery professional to help at no extra charge.

Q: Why do I see a charge on my credit card before the Project has been completed?
A: When you request a delivery professional we place a temporary authorization on your card for either the estimated amount or $100.00, whichever is greater. After the project is complete we will void the authorization and create a new charge for the total amount due. The voided authorization will be reflected on your credit card statement within a few days under the name BT GoShare. Contact us if you have any concerns about payments.

Q: What is your cancellation policy?
A: Cancellations of projects made more than 90 seconds after booking may be subject to a cancellation charge, not to exceed $10 per delivery professional requested. ALL FEES ARE NON-REFUNDABLE.

Q: Can I tip my GoShare driver?
A: Yes, you can tip your GoShare driver in the app after your project is complete. You can also tip your driver in cash.

Q: Are my items protected during a GoShare project?
A: Our drivers take extra care to protect your cargo and deliver it in the same condition that it was received. If an accident does happen, you can feel safe knowing that your property is protected by GoShare’s $20,000 cargo insurance policy. You can learn more about it here. We can not transport items valued at more than $20,000.

Q: How do I pay for GoShare?
A: GoShare is a completely cashless business. When you register to use GoShare we will ask you for your credit card information. After the job is complete we will charge your credit card based on the total amount of time it took to complete the job. We will put a hold on your credit card for up to $200 or the amount equal to the estimated cost of the job, whichever is greater. To ensure the highest level of security we use SSL site encryption and your payment info is stored and protected by Braintree which is owned by PayPal.

Q: What kind of vehicles does GoShare offer?
A: GoShare drivers have standard pickup trucks, large pickup truckscargo vans, and box trucks. All of the vehicles are owned by the delivery professionals, not by GoShare. All vehicles were made in the year 2003 or later and are required to pass a 21 point inspection before they can begin driving on the GoShare platform. If you need a trailer please check the box in the booking form.

Q: Who are the GoShare drivers?
A: GoShare drivers are people that live in your community who want to earn extra money by using their vehicle to help you with your moving, hauling, and delivery needs. All of the drivers are at least 18 years old, with a valid drivers license, registration and insurance. All drivers must pass a national and local background check with no felonies or DUIs in the past 7 years. We also make sure they are not on the terrorist watch list or the sex offender list.

Q: Can GoShare handle long distance jobs?
A: GoShare can deliver items up to 1,000 miles away from the pickup address.

Q: How can I request a GoShare driver?
A: You can get a price estimate and request a driver on any device using our website . You can also download the free GoShare app, available for iPhone and Android.

Q: How can I contact GoShare?
A: You can find our contact info here.

Q: Who should use GoShare?
A: Anyone who is thinking about renting a pickup truck or renting a van for local moving, hauling, or delivering. You may need help delivering an item you bought at IKEA, you may need a pickup truck to pickup materials from Home Depot or you may be short on time and need supplies delivered to your job site.

Q: How can I change my password?
A: You can change password here

Q: How can I redeem a GoShare promo code?
A: We occasionally will make promo codes available to attract new customers and reward existing customers. If you receive a GoShare promo code you will need to enter the promo code at checkout before you complete your order. Promo codes not entered at checkout can not be used on orders that have already been submitted.

Learn more about GoShare and find answers to frequently asked questions