Driver Help and Frequently Asked Questions
Q: Why does it say that my account is blocked by admin?
A: After you apply to become a driver we will review your application and email you with the next steps. Your account will remain blocked until you complete the entire on-boarding process.
Q: What are the steps to becoming a GoShare driver?
A: First, apply online. Second, watch orientation and pass test online. Third, complete vehicle inspection. Fourth, Pass background check. Fifth, document verification.
Q: My vehicle was made before year 2000, can I still drive for GoShare?
A: Our insurance requires that all driver vehicles are year 2000 or newer. In this case you may still be eligible to be a Helper. To learn more about Helpers click here.
Q: When do I get paid?
A: It usually takes 3-5 days after you complete your Project before the money will be transferred into your account. If you are missing a payment or have questions about a payment you can contact us.
Q: How do I get paid?
A: All payments will be sent through direct deposit or through our bank’s online payment system. Our bank is Chase.
Q: I forgot my password, what do I do?
A: To reset your password click here.
Q: I saw a Project request come in and then it disappeared?
A: This means that another driver has accepted the request. When a new request comes in it is sent to the entire team of drivers. The first person to accept the request will get the Project.
Q: I tried to enter my vehicle info but I’m unable to enter the vehicle model?
A: This may be an issue with your browser (Chrome, Firefox, Safari, Internet Explorer). Try opening this link in a new browser or in a different window in the same browser. You can also try clearing your Cache in browser. If your problem persists or you see a list of vehicles but don’t see your truck or van listed you can contact us.
Q: How much work can I expect to get from GoShare?
A: GoShare drivers are independent contractors and are able to work when they want. The number of projects that you can get from GoShare will vary based on your location, vehicle type, and availability. It should be considered a part time opportunity for now.
Q: Are there any costs involved with joining GoShare?
A: Before you can join GoShare you must pass a background check. Drivers and Helpers are responsible for the costs of the background check which is $45 ($65 if in N.Y.). This fee is non refundable.
Q: I am a GoShare Driver/Helper. Can I be removed from the platform?
A: Yes, you can be removed from the platform for violating our terms of service. Violations include but are not limited to: stealing, manipulating the price, multiple one star reviews from customers, multiple job cancellations without good cause, regularly being late to projects, providing false information, recklessly damaging a customers item, knowingly transporting illegal or prohibited items.
Q: Can a customer ride in my vehicle?
Q: Do I need special insurance
A: You must carry valid vehicle and health insurance in accordance with state and federal laws. GoShare provides supplemental insurance.
Q: I lost or damaged a customer’s item during delivery, am I responsible for the damage?
A: Yes, if you lose or break a customer’s item you are responsible for fixing or replacing the items up to the cost of our deductible of $250.
Q: How can I contact customer support?
A: You can contact us by clicking here. Or click the chat button on the bottom right of the screen.
Q: I have been convicted of a felony or DUI in the past 7 years. Can I work with GoShare?
Q: I am a customer where can I get help?
A: For customer help click here.
Q: Where is GoShare available?
A: Click here for a full list of locations. We are continuing to expand if you want to be notified when we launch in your city fill out the first page of the application. APPLY NOW
Q: How can I change my password?
A: You can change password here
Q: How long does it take to complete the background check?
A: It typically takes 2-7 days to complete the background check once you have submitted your information to our background check partner.
Q: What actions would cause a delivery professional to be removed from the GoShare platform?
A: You can read a list of deal-breakers here